Refund Policy
LAST UPDATED: JUNE 19, 2026
At StratonOS, we want to ensure you are fully satisfied with your experience using our AI Decision Engine and Pitch Deck builder. This Refund Policy details our subscription cancellation terms and the money-back refund guarantees.
1. 14-Day Money-Back Guarantee
We offer a 14-day refund window for all new subscription plan purchases. If you are not satisfied with the features of the StratonOS platform within the first 14 days of your initial purchase, you are eligible to request a full refund.
To request a refund, please send an email to support@stratonos.com with your account registration email and receipt details.
2. Subscription Cancellations
You can cancel your subscription plan at any time. To cancel, navigate to your Dashboard Settings, click on the Billing Profile section, and select Cancel Subscription.
Upon cancellation, your license access will continue until the end of your current active billing cycle. No further automatic renewal charges will be made.
3. Processing Refunds
Refunds are processed securely by Lemon Squeezy or Stripe back to your original payment card or method. Once approved, the funds generally take 5 to 10 business days to appear on your bank statement, depending on your card issuer or payment provider.
4. Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account or credit card issuer again. If you’ve done this and still have not received your refund, please contact our support team at support@stratonos.com.
5. Support Contact
For all return, cancellation, and refund questions, please write to us at:
Email: support@stratonos.com